Frequently Asked Questions
checkout Frequently asked questions
We have answered some of the basic questions asked frequently. We hope this may answer your question, but if you still have any questions, you can contact us by filling out the form. Our representative will get back to you soon.
How do I place an order?
Browse our store, select your size and color, then click “Add to Cart.” When you’re ready, go to Cart and click “Checkout.” Fill in your shipping and payment details and confirm your order. You’ll receive a confirmation email shortly after.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. After 24 hours, your order may already be processed and shipped. Please contact us immediately at info@brandpowerindustry.store or call +92 305 7772877.
How do I track my order?
Once your order ships, you will receive a tracking number via email. Use that number on our Track My Order page or directly on the carrier’s website to follow your shipment in real time.
Will I receive an order confirmation email?
Yes. A confirmation email is sent automatically to the email address you provide at checkout. If you don’t see it within a few minutes, please check your spam or junk folder.
Where do you ship?
We currently ship across the United States. International shipping availability — please confirm with client before publishing.
How long does delivery take?
Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout depending on your location. Please note that processing time is 1–2 business days before your order ships.
Do you offer free shipping?
Yes — free standard shipping is available on orders over a minimum amount. Please confirm the exact threshold with the client before publishing. The current free shipping minimum is shown at checkout.
My order hasn't arrived. What should I do?
First, check your tracking number for updates. If your package shows as delivered but you haven’t received it, check with neighbors or your building’s mailroom. If the issue persists, contact us at info@brandpowerindustry.store and we’ll resolve it promptly.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached. Sale items and undergarments are non-returnable.
How do I start a return?
Email us at info@brandpowerindustry.store with your order number and reason for return. We’ll send you return instructions within 1–2 business days.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method. Your bank may take additional time to reflect the amount.
Can I exchange an item for a different size or color?
Yes, exchanges are accepted within 30 days. Contact us with your order number and the size or color you need. Subject to stock availability. If your preferred option is unavailable, we’ll issue a full refund.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal. All transactions are secured with SSL encryption.
Is my payment information safe?
Yes. Our checkout is fully SSL encrypted. We do not store any credit card information on our servers. All payments are processed through secure, PCI-compliant payment gateways.
Do you offer discount codes or promotions?
Yes. Subscribe to our email list to receive exclusive discount codes and be the first to know about new drops and promotions. Follow us on social media for flash sales and giveaways.